Thanks to everyone that has placed orders on our new USA Store, www.bitmapbooks.com. When launching, we placed a great deal of faith and trust into the fulfilment house we chose in America. Their task was to meet the incredibly high standards set by our UK fulfilment house. We know these are expensive books that are treasured, so it’s always been our mission to get the packaging as good as it possibly can be and minimise any damage caused by shipping.
After a 3 month pilot, we’re sorry to say that things haven’t worked out with the USA Store. Some orders are arriving incorrectly, poorly packaged and there are no signs of this improving after multiple pleas for improvement. It’s even harder as we’re trying to manage the situation over email from the UK.
As of May 8th, www.bitmapbooks.com will be closing. Any USA customers can order from www.bitmapbooks.co.uk. Any pre-orders placed on www.bitmapbooks.com will be fulfilled by our UK warehouse so there’s nothing to worry about.
We appreciate that this will mean that USA customers will now have to pay for shipping in future but our view is that it’s better to pay a little more, and for things to arrive properly.
Any questions, please email email@example.com
Thanks, Bitmap Books